Manage your customer dialogs in your own social media channels in one place.
With RelationDesk you get a complete overview of the posts and comments published in your own accounts on Facebook, Twitter and Instagram, as well as an overview of messages in Facebook Messenger on a digital platform.
Control conversations and answer customers.
Talk to customers
- Proven exceptional user interface: Fast, reliable and easy.
- Focus on your Not Done messages: Clearly differentiate between Done and Not Done, even in highly complex conversation threads.
- The largest networks: Facebook, Instagram and Twitter.
- View all messages: Wall posts, ratings, likes, @mentions, private messages (FB & Twitter).
- Answer all customers: Comment, private reply, like, delete, hide.
- Comments on ads: View and answer all comments on your Facebook & Instagram ads.
- Ask for help: Easily ask for information from from any person – does not need account in RD.
- Saved replies: Create your searchable knowledge base of saved replies.
- Anti collision system: Instantly see if a colleague is answering something already.
- Mark as Done: Both individual comments and whole conversations.
- Mark as Follow up: Never forget any extra important conversation.
- Talk to colleagues: Add notes. Add tags & positive/negative for measure.
- Search: Search and find anything. Search in message texts, customer names, notes, tags.
Work smart and fast
- Assign messages: To individual team members.
- Filter messages: Choose to see only a specific type of messages.
- Sort messages: Choose in what order you want your messages.
- Emojis: Easily send any emoji.
- Mobile & tablet web: Specifically designed versions for mobile & tablet web browser.
- Hand over messages: Hand over all your messages to a specific colleague.
- Customer profile: Overview all messages send from and to a specific customer .
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